FintechA payments start-up serving small merchants
Half of merchant questions answered without a ticket
51%
of questions resolved by the agent
4.6/5
merchant rating of agent answers
$84k
support cost avoided in year one
Before
Merchants asked the same setup and payout questions every day, and the support queue grew faster than the team could hire.
What we built
A help-centre agent answers from the docs with citations, hands off anything about money movement to a person, and reports gaps weekly.
Live 3 weeks after kickoff.
Solutions installed
- Help-centre answer agentCustomers get cited answers from your docs, and gaps are reported to you.$897
- Support ticket routingTickets reach the right person with priority and context attached.$427