WholesaleA food distributor with 70 field staff
One Slack agent instead of five logins
1,900
questions answered by the agent a month
11 sec
median answer time
$74k
coordinator cost redeployed a year
Before
Sales reps in the field called the office to check stock, order status and contract terms, tying up two coordinators all day.
What we built
An internal operations agent answers from the ERP, CRM and contract store in Slack, and asks for approval before changing any order.
Live 4 weeks after kickoff.
Solutions installed
- Internal operations agentYour team asks one Slack agent instead of five systems.$1,249
- Order exception handlingProblem orders are caught and fixed before the customer notices.$547