E-commerceA home-goods store shipping 2,500 orders a month

Problem orders fixed before customers notice

−64%

"where is my order" tickets

−41%

stock-outs on top 50 products

$7.9k

monthly refunds avoided

Before

Bad addresses, oversold items and payment holds were found only when a customer complained, usually after the shipping date had passed.

Order exception handling checks every order on arrival, fixes what it safely can, and messages the customer when something changes.

Live 3 weeks after kickoff.